Arx One Support

Welcome to our support site !

You can get help on our different offers :

• Arx One Backup, our automated backup solution
• Seafile, our secured file sharing solution

If you precisely know what you are looking for, you can use the full sitemap to go directly to the matching category:

• Backup
  • Rozina Server
    • Technical prerequisites
    • Backup account management
      • Create a backup account
      • Delete a backup account
      • Integrate a backup account
      • Extract a backup account
      • Synchronize a backup account
  • Backup agent
    • Technical prerequisites
    • Backup account
    • Configuration and log directory
    • Processes Arx One Backup
    • Linux Environment
    • Macos Environment
    • QNAP environment
    • Synology Disk Station Environment
    • Windows environment
  • Console
    • Installation
      • Troubleshooting setup problems
    • Connection
    • New tab
    • Inspector
    • Backup
      • Selection sets
      • Selection
        • VMWare Virtual Machines
      • Manual backup
    • Schedule
      • Local replication setup
    • E-mail reports and activity log
    • Restore
    • Technical prerequisites
    • Supervision
    • Administration
      • Backup account management
      • Strategies
    • Configuration directory
    • Features
  • Strategies
    • Interface access
    • CDP : Continuous Data Protection
    • Parameter access
    • Quota
    • E-mail reports
    • Retention
    • Backup scheduling
    • Scripts
    • Data selection
    • Servers
    • SRC : Smart Restore Check
    • Various
  • Frequently Asked Questions
    • Antivirus
    • Change the installed backup account
    • Find the backup service configuration
    • À propos des problèmes de droit sur DSM 7
      • Ajout des permissions sur les partages à sauvegarder
      • Installation directe de l’agent de sauvegarde sur un DSM 7
    • Event viewer
    • Perform a first backup to disk and integrate the data
    • Data hosting
    • Of hot backup
    • Spot a mail report containing errors ?
    • Remove unnecessary data from the backup storage?
    • Restoring data from an unavailable machine
    • Create a one-week retention policy
    • Sharing violation (error)
  • Support
• File sharing
  • Libraries
    • Library settings
  • Seafile portal
    • Groups
    • Library name and history
    • Restore
      • File restore
      • Library restore
  • Installation
    • Seafile Account ## Get your account credentials If you don't already have your Seafile account credentials, don't hesitate to contact us : * Phone : * e-mail : [support{YYYY}@arx.one](support{YYYY}@arx.one) ## Usage Your credentials will be needed for : * The initial setup * Accessing our web interface Without it, you will not be able to access your data. ## Warning |  | Be carefull ! **Your credentials are very importants** : | |--------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------| * They guarantee your data confidentiality. * Without them, you won't be able to access your data. **Keep them carefully and protect them** !
    • Pre requisites
  • Support